Web of Science exports to RefWorks - update

We think that the failure to export records from Web of Science to RefWorks is down to pop-up blockers in your browser. Different browsers display these differently, and they seem to be visible for only a short amount of time before disappearing. You need to catch the message while it is displayed, and change it to "Allow", either once or always for Web of Science. Once this is done, export to RefWorks works correctly.

Let us know if you are having any other issues which this doesn't solve.

Web of Science export to RefWorks failing

At the moment we are having a problem with exporting references from Web of Science to RefWorks. Everything looks normal, and you get a message that your records have been exported correctly, but they never appear in your Last Imported folder in RefWorks.

We have reported this issue to the providers of both Web of Science and RefWorks, and hope that it will be fixed soon.

Importing references from Web of Science

We are having an issue with importing references to RefWorks from Web of Science. If you have already logged into RefWorks, it works fine. But if you haven't, it says that it has exported the references, but when you go into RefWorks they aren't there. We are investigating this with both suppliers, but for the time being please make sure you are already logged into RefWorks in another tab before trying to export Web of Science references.