Importing references from Web of Science

We are having an issue with importing references to RefWorks from Web of Science. If you have already logged into RefWorks, it works fine. But if you haven't, it says that it has exported the references, but when you go into RefWorks they aren't there. We are investigating this with both suppliers, but for the time being please make sure you are already logged into RefWorks in another tab before trying to export Web of Science references.