RefWorks login problem 21st January

We are having a problem logging in to RefWorks today - we have reported this to RefWorks and hope to have it fixed soon.

RefWorks access is back

The recent problem logging in to RefWorks is now fixed. Please let us know if there are any further issues.

RefWorks login problem 15th October 2024

We are currently unable to log in to RefWorks - we have contacted RefWorks support for assistance and hope to have it resolved soon.

RefWorks problem fixed

RefWorks have sorted out their issues and the system is up and running again. Please let us know at library.technical@beds.ac.uk  if you have any further problems.

RefWorks problem

 We are currently having a problem with access to RefWorks. 

We are waiting for RefWorks support to resolve this issue.

RefWorks log-in problem

 It is currently not possible to log into RefWorks. You will see the following error message:

We are working with RefWorks as a matter of urgency to get this problem fixed.

RefWorks access - at risk period for Legacy Refworks

We are currently trying to solve some continuing issues with access to RefWorks. As a result, we may need to temporarily shut off access to Legacy RefWorks at times during the next two weeks. Please contact us at library.technical@beds.ac.uk if you discover access problems.

We would encourage users to switch to the main version of RefWorks, as we are not sure how long it will be possible to continue supporting Legacy Refworks. For details of how to switch see https://knowledge.exlibrisgroup.com/RefWorks/Product_Materials/Upgrade_Toolkit/Upgrading_to_the_New_RefWorks_User or speak to your Academic Liaison Librarian. 

RefWorks login problem fixed

We're happy to say that yesterday's problem is fixed and RefWorks login should be back to normal. If you get any further issues, please let us know. 

RefWorks unavailable

RefWorks is currently unavailable, due to a login problem. ICT are aware and working to resolve the issue as soon as possible. We will post news as we get it.

RefWorks problems update

RefWorks have reported that the importing problem is now fixed. However, we now seem to have an error trying to log in. Please bear with us while we try to get this sorted out.

Login problems

We are currently having some problems with login to UK Access Management authenticated resources such as ebooks, RefWorks and Reading lists.

Login problem fixed

It looks like the login problems are fixed, please let us know if you get any more errors.

No login to RefWorks

The current network problem means there is no login to UK Access Management authenticated resources such as ebooks, RefWorks and Reading lists.

Login problems

We're once again having an issue with login to ebooks, RefWorks, Reading lists and other UK Access Management Federation resources.

Please bear with us while we try to get this fixed.

Login problems resolved.

We believe that the ongoing problems with our Access Management software have been fixed. If you have trouble logging in to resources such as ebooks, Refworks, Readinglists and other UK Access Management Federation resources, please let us know.

Login problems

We're having onging problems with our Access Management software which is preventing login Refworks as well as as ebooks, Readinglists and other UK Access Management Federation resources. The problem seems to be intermittent so if you get the error message, please try again a bit later.

Access problem fixed

This morning's problem accessing RefWorks has now been fixed.

Please let us know if you continue to have any problems.

No access to RefWorks

The server which manages access to UK Access Management Federation resources is down, which means there is no access via UK Access Management Federation links. This includes RefWorks and all our Dawsonera ebooks. We have reported the problem and hope to have it fixed as soon as possible.

RefWorks mobile - not supported for University of Bedfordshire users

RefWorks do have a mobile version - RefMobile. However, it does not support Shibboleth authentication, which is what the University of Bedfordshire uses to enable you to log in with your university username and password. RefWorks have told us that they have no plans to make this available. (You can contact support@refworks.com if you have any comments to make about this.) You can still use RefWorks on your phone or tablet, but you will have to use the Desktop Version link, and then My Institution's Credentials (Shibboleth).

RefWorks back to normal

We understand that RefWorks have sorted out the problems we were having yesterday, with users finding their accounts blank. Please let us know if you have any trouble logging in to RefWorks, or if you are finding that you have lost your references.