Friday 20 November 2020

RefWorks downtime Saturday 12th December

 We've been warned of downtime for RefWorks on Saturday 12th December, 4am - 6am GMT. 


This will affect both RefWorks and Writing tool add-ons for both (new) RefWorks and legacy RefWorks users (Write-n-Cite, RefWorks Citation Manager, RCM – Hangul, RefWorks for Google Docs)




Monday 13 July 2020

Thursday 23 April 2020

RefWorks user training video



If you are new to RefWorks, or need a refresher, check out this training session.

RefWorks webex screenshot



Wednesday 15 April 2020

RefWorks downtime 10th May 2020 - 3am to 3pm

We have been warned of planned RefWorks downtime on 10th May 2020, starting at 3am UK time and going on for up to 12 hours.

This will affect both versions of RefWorks, Write-n-cite and RefWorks Citation Manager.

Friday 6 March 2020

RefWorks downtime 21 March 2020

RefWorks have announced a period of downtime on Saturday March 21 9am - 1 pm while they upgrade the database.

The main version of RefWorks (new RefWorks) will be unavailable during this period. RefWorks Citation Manager and Write-n-Cite will also be unavailable.

Monday 10 February 2020

RefWorks trying to take you to the Legacy (old) version

We're getting reports of people trying to log in to the new version of RefWorks and getting redirected to the old version. We have reported this to RefWorks who say that the solution is to clear your cookies and cache, or switch to a fresh browser. You may get a link to the new version, as in the screenshot below, or you may not. If you try a fresh browser session and still have problems, please let us know.


Tuesday 21 January 2020

RefWorks downtime Sunday 9th February 3am-3pm

RefWorks have announced a period of downtime on Sunday 9th February 3am-3pm while they migrate data to a new server.

Both versions of RefWorks (new RefWorks and Legacy RefWorks) will be unavailable during this period. RefWorks Citation Manager and Write-n-Cite will also be unavailable.

Friday 10 January 2020

Problems exporting to RefWorks from DISCOVER, EBSCOhost databases and Ovid journals - fixed

RefWorks have fixed the problems reported earlier this week. Please let us know if you have any further issues.

Thursday 9 January 2020

RefWorks planned downtime Saturday 18th January 2pm-2.30pm

RefWorks are planning maintenance on Saturday 18th January, from 2pm to 2.30 (14:00-14:30). RefWorks may be unavailable during this time.


Wednesday 8 January 2020

Problems exporting to RefWorks from DISCOVER, EBSCOhost databases and Ovid journals

RefWorks are experiencing problems at the moment with people importing records into RefWorks from DISCOVER/EBSCOhost databases and from ejournals on the Ovid platform (with ovidsp.ovid.com in the URL). RefWorks, EBSCO and Ovid are working to fix this but in the meantime have advised users to export a RIS file and then follow this procedure:


To import the exported references into (new) RefWorks:

  • Select the + sign and then select Import references.
  • Under the heading "Import from a file" drag and drop or select the file generated by the export.
  • The system will try to determine the format; if it does not identify the RIS Format select it from the drop down and click import.
  • The data will show up in the last imported area.



To import the exported references into legacy RefWorks:

         Select the reference tab on the main page, then select import.

         At this point you will see a drop down menu labeled Import Filter/Data Source, scroll down to RIS Format.

         In the drop down menu labeled Database select RIS Format.

         You can also select the folder you wish to have the references imported to.

         Then browse for the .txt file the data is stored in and select import.

         You should be able to view your references in either last imported or in the folder you selected.