RefWorks no longer supporting older systems (eg Internet Explorer, Windows 7 & 8)

 RefWorks have informed us that they will no longer support some some systems:

Write-n-Cite (WnC): TLS 1.0 and 1.1 end of support – June 1, 2021

What do I need to know about TLS 1.0 and 1.1 end of support?

• Starting June 1, 2021, WnC will support TLS 1.2 only. WnC will not work with TLS 1.0 or 1.1.
• Support of TLS 1.2 depends on the operating system, browser, and Java / OpenJDK versions. Refer to the following articles to see check what versions support TLS 1.2:
  • Windows users
  • Mac users
• Read more about TLS and the importance of using more recent versions here.

Word add-ons: Windows 7 and 8 end of support – July 1, 2021

What do I need to know about Windows 7 and 8 end of support?

• RefWorks Word add-ons, RefWorks Citation Manager and Write-n-Cite, will not stop working with Windows 7 and 8 on July 2, 2021, however RefWorks will no longer fix any bugs specific to Windows 7 or 8 or test new features on Windows 7 or 8. Over time usability is expected to diminish.
• RefWorks Word add-ons will continue to support Windows 8.1 and 10. For full add-on – operating system compatibility information refer to this link.

RefWorks Internet Explorer 11 (IE11) End of Support -  July 1, 2021

What do I need to know about Internet Explorer 11 end of support?

• RefWorks will not stop working in IE11 on July 2, 2021, however RefWorks will no longer fix any bugs specific to IE11 or test new features on IE11. Over time usability is expected to diminish.
• RefWorks Citation Manager and Write-n-Cite will still support IE11.
• RefWorks will continue to support the following browsers: Microsoft Edge, Firefox, Safari, Google Chrome.

Installing RefGrab-It for IE version 9

We've had a report of  problems trying to install RefGrab-It with Internet Explorer version 9.  RefWorks say that you can get around this, by using "compatibility mode" in IE9. The easiest way to do this is to access the Tools menu in IE9, and then select the Compatibility View option so that a checkmark appears next to the entry on its left.
 

This will be addressed in an update to the program in the near future.

Issues adding/editing references in Internet Explorer 9

RefWorks have advised us that there are some problems for Internet Explorer 9 users adding and editing references, particularly when trying to cut and paste text - if this affects you, you can use what is known as "compatibility mode" in IE9. Select the Tools menu in IE9, and then select the Compatibility View option so that a checkmark appears next to the entry on its left. 

Alternatively, you can use a different browswer, such as Firefox.

RefWorks are aiming to fix this bug early in the new year.