RefWorks login problem 21st January

We are having a problem logging in to RefWorks today - we have reported this to RefWorks and hope to have it fixed soon.

RefWorks access is back

The recent problem logging in to RefWorks is now fixed. Please let us know if there are any further issues.

RefWorks login problem 15th October 2024

We are currently unable to log in to RefWorks - we have contacted RefWorks support for assistance and hope to have it resolved soon.

RefWorks problem fixed

RefWorks have sorted out their issues and the system is up and running again. Please let us know at library.technical@beds.ac.uk  if you have any further problems.

RefWorks problem

 We are currently having a problem with access to RefWorks. 

We are waiting for RefWorks support to resolve this issue.

RefWorks login problem fixed

We're happy to say that yesterday's problem is fixed and RefWorks login should be back to normal. If you get any further issues, please let us know. 

RefWorks login problem

We are currently having an issue where RefWorks asks you to input your email address, sends you a confirmation email, but you are then unable to get past this page

We do not yet know how many users this is affecting - we would love to hear from you if it has happened to you or if you are able to access RefWorks as usual - contact us at library.technical@beds.ac.uk. We are trying to get this fixed as soon as possible.

RefWorks login problem

We are having problems with RefWorks login this afternoon, with users reporting error messages. We have reported this to RefWorks and hope that it will be fixed soon.

RefWorks unavailable

RefWorks is currently unavailable, due to a login problem. ICT are aware and working to resolve the issue as soon as possible. We will post news as we get it.

RefWorks problems update

RefWorks have reported that the importing problem is now fixed. However, we now seem to have an error trying to log in. Please bear with us while we try to get this sorted out.

Login problems

We are currently having some problems with login to UK Access Management authenticated resources such as ebooks, RefWorks and Reading lists.

No login to RefWorks

The current network problem means there is no login to UK Access Management authenticated resources such as ebooks, RefWorks and Reading lists.

"Which version of RefWorks would you like to export to?"

RefWorks is currently available in two versions - new RefWorks and old ("legacy") RefWorks. University of Bedfordshire has not yet switched over to the new version, so if you are trying to get into RefWorks and you get the choice, choose the legacy RefWorks option (with the orange logo).

When we do make the change, we will let you know!

Login problems

We're having onging problems with our Access Management software which is preventing login Refworks as well as as ebooks, Readinglists and other UK Access Management Federation resources. The problem seems to be intermittent so if you get the error message, please try again a bit later.

RefWorks login page confusion

RefWorks have designed a new login screen, which very unhelpfully doesn't work for University of Bedfordshire users. If you get this screen, do not attempt to login with your email and password - they won't work. Instead, use the direct link from the library catalogue to log into RefWorks, and then try exporting your references again.

We have reported our dissatisfaction with this to RefWorks, and hope that they will change it to add a login option we can use soon.

RefWorks back to normal

We understand that RefWorks have sorted out the problems we were having yesterday, with users finding their accounts blank. Please let us know if you have any trouble logging in to RefWorks, or if you are finding that you have lost your references.

RefWorks login problem - blank accounts

There seems to be a widespread problem today (7th January) with users logging into RefWorks and finding their references have disappeared - this has been reported by a number of universities this afternoon and we've had a couple reported too.

If you already have a RefWorks account, and you are prompted to create a new one - don't do it. Report the problem to us and try RefWorks again later.

If your account has been affected please email us with your name and student ID number and we'll investigate with RefWorks.

RefWorks login is really confusing

RefWorks has designed their login page in a way which is really confusing for University of Bedfordshire students. You need to ignore the very obvious "Login using RefWorks Credentials" box. If try to put your details in here, you will get an error message, "Error Invalid Group Code/id, Login Name or Password combination." Instead scroll down to the "Login using Other Credentials" section, and select "My Institution's Credentials (Shibboleth)". Scroll through the list until you get to University of Bedfordshire - this link will take you to a University of Bedfordshire login page. Login here and you should get straight through to your RefWorks account.

There is a simpler way in here - this link takes you straight to our login page without having to navigate the main RefWorks page.

Write-N-Cite login options

If you've downloaded Write-N-Cite, before you begin using it you will be asked to log in to your RefWorks account with a login box like this:

If you created your account a long time ago and have not yet gone through the process of linking it to your University username and password, you may find the Group Code together with your usual RefWorks username and password works for you. Otherwise, you will need to find your Write-N-Cite code - login to your RefWorks account, click the 'Tools' button on the toolbar then choose 'Write-N-Cite'. You'll see a page like this:

Copy the text from the Write-N-Cite Login Code box and paste it into the Write-N-Cite login screen. Don't copy the text from the image above - your login code is unique to your account!

RefWorks login issues

If you have already been through the process of linking your RefWorks account to your University username and password (described here), you will no longer be able to user your previous username and password to access RefWorks.  If you are trying to access RefWorks and you end up at this page

you will need to click the link "My Institution's Credentials (Shibboleth)".  If you try to enter your university username and password in the "Login using RefWorks Credentials" box you will get a message "Invalid Group Code/id, Login Name or Password combination." The best way to login is to always use the link from the library catalogue. This will automatically take you to the right login screen. 

If you have RefWorks bookmarked on your computer, change the link to https://www.refworks.com/RWShibboleth?providerid=https%3A//idp.beds.ac.uk/entity - this will take you to the right login screen.

If you haven't yet gone through the process of linking your RefWorks account to your University login, please do! It will mean you have one less password to remember, and that you can access RefWorks wherever you are without needing to use the group code.