RefWorks problems 27th October

RefWorks have notified us that they are having problems this afternoon. They are working on fixing the issues as soon as possible so if this is affecting you, please try again later.

RefWorks downtime 15 October 2022

RefWorks have planned maintenance from 19:00 to midnight on Saturday 15th October. 

During this window RefWorks will be unavailable. RefWorks Citation Manager and the RefWorks GoogleDocs plug-in will not be available. Write-n-Cite will be available offline, but users will not be able to sync their references with RefWorks.
All existing references will be maintained and available at the end of the maintenance window.

Legacy RefWorks is being retired

The Legacy (old) version of RefWorks will no longer be available from 1^st September 2022.  If you are using this version, you must upgrade your account to the newest version of RefWorks, or you will lose your references.  To do this, you can click on the Upgrade button in your RefWorks account:

Follow the on-screen instructions to copy your references to the newest version of RefWorks.  You can find more information here.

If you are not sure which version you are on, look at the logo at the top left of the screen. If it looks like this 

you are already using new RefWorks and do not need to do anything.

If it looks like this

you are using the old version and will need to upgrade your account.

If you have any problems upgrading your account, please contact us for help.

RefWorks access - at risk period for Legacy Refworks

We are currently trying to solve some continuing issues with access to RefWorks. As a result, we may need to temporarily shut off access to Legacy RefWorks at times during the next two weeks. Please contact us at library.technical@beds.ac.uk if you discover access problems.

We would encourage users to switch to the main version of RefWorks, as we are not sure how long it will be possible to continue supporting Legacy Refworks. For details of how to switch see https://knowledge.exlibrisgroup.com/RefWorks/Product_Materials/Upgrade_Toolkit/Upgrading_to_the_New_RefWorks_User or speak to your Academic Liaison Librarian. 

RefWorks login problem fixed

We're happy to say that yesterday's problem is fixed and RefWorks login should be back to normal. If you get any further issues, please let us know. 

RefWorks login problem

We are currently having an issue where RefWorks asks you to input your email address, sends you a confirmation email, but you are then unable to get past this page

We do not yet know how many users this is affecting - we would love to hear from you if it has happened to you or if you are able to access RefWorks as usual - contact us at library.technical@beds.ac.uk. We are trying to get this fixed as soon as possible.

RefWorks login problem

We are having problems with RefWorks login this afternoon, with users reporting error messages. We have reported this to RefWorks and hope that it will be fixed soon.