RefWorks downtime 3am - 11am Sunday 19th August

We've been warned of planned downtime for Old RefWorks, 3am - 11am Sunday 19th August. New RefWorks, RefWorks Citation Manager, the RefWorks Google Docs plug-in, and Write-n-Cite may also not work properly during this time.

RefWorks down time 14 July 3am-7am, 11pm-4am

RefWorks is going to be having two periods of downtime this weekend 3am-7am on Saturday 14 and 11pm-4am on Saturday 14 - Sunday 15th July.

This will affect both old RefWorks and new RefWorks.

During this maintenance window both old and new RefWorks accounts will be inaccessible as will RefWorks Citation Manager, and the RefWorks Google Docs plug-in. Write-N-Cite users may notice a degradation in service so we recommend not using Write-N-Cite during this time.
At the conclusion of the maintenance all of your references and citations will be maintained and available to you.

RefWorks downtime Saturday/Sunday 30th June/1st July

RefWorks (both the legacy and new versions) will be unavailable for around two hours from midnight on Saturday June 30th for maintenance. This may also affect your use of Write-n-Cite during this period.

Problem exporting references from IEEE Xplore to RefWorks (old and new) - update

IEEE are working on this issue and expect it to be fixed in July. In the meantime, if you need to export references from IEEE Xplore to RefWorks, old or new version, you can export the data as an RIS file:

then, when logged into RefWorks:

•  select “References/Import” from the toolbar and then select BibTeX or RIS as the data source (old RefWorks, orange logo)
  
   

• export your citations as RIS or BibTeX format and then when logged into RefWorks, select the Plus icon, Import References (New RefWorks, blue logo)

Problems exporting from IEEE electronic library to both old and new RefWorks

We are currently seeing problems exporting references from IEEE electronic library to both the old and new versions of RefWorks.

The providers is aware and we are hoping to have this resolved soon.

RefWorks maintenance window Sunday 28th January 3am-11am

RefWorks have announced a maintenance window, Sunday 28th January 3am-11am. During this time the RefWorks sites (old and new) will be offline.

RefWorks have given the following instruction to help you to continue using Write-n-Cite during this period:

Working Offline

Users will still be able to work offline during this planned maintenance window. Below are instructions for how to sync your RefWorks database. When RefWorks comes back online all of your files will automatically be synced with your personal database.

Sync My Database

Each time you launch Write-N-Cite, it will download any new or edited references and output styles.  Should you add data to your RefWorks account while you are working on a paper, your changes will become available as you work.  If you feel that your changes haven’t yet arrived you may wish to request that Write-N-Cite syncs with your RefWorks database.

To sync your database:

1. Click the RefWorks tab from the Word ribbon.

2. Click Sync My Database.  

Exporting multiple citations from Google Scholar (if you have a Google Account)

• Go to Google Scholar and sign into your Google Account.
• Search.
• Click on the Star icon (Save) under each reference you want to export.

• Then click on My Library in the top, right of the screen.

• Select all the references and click on the Export option:

• Choose the RefMan option.
• Save the RIS file that is created.

Depending on which version of RefWorks you are using, either

• select “References/Import” from the toolbar and then select RIS as the data source (Legacy RefWorks, orange logo)  
  

 or

• select the Plus icon, Import References (New RefWorks, blue logo)