Dawsonera technical problems yesteday

We've been told by our supplier that there were some technical issues accessing Dawsonera ebooks yesterday. These have now been fixed, if you continue to have any trouble please let us know.

RefWorks downtime 29 January 3am-11am

During this 8-hour window, RefWorks will be unavailable. While the date and time were chosen to minimize the impact on users, ProQuest realize that some users may be affected, and  apologize for the inconvenience.  Customer access will be redirected to a webpage stating the planned maintenance times.

Write N Cite for different operating systems

It can be confusing installing Write N Cite on different operating systems so RefWorks have issued a summary:

The latest version of Write N Cite for Legacy RefWorks (this is the version we use) is version 4.4. This should be available to download from RefWorks and is compatible with all versions of MS Office from 2007 to 2013.

For Office 2016 on both Windows and Mac you would need to install the RefWorks Citation Manager. This works with both Legacy and new RefWorks.

The RefWorks Citation Manager is available from the Microsoft store.

To download it, from within Word, go to: Insert > Add-ins > Store and then search for RefWorks.

Select the RefWorks Citation Manager and add it by clicking the 'trust it' button.

You will then be requested to enter your RefWorks log in details before you can start using it.

Login problems

We are currently having some problems with login to UK Access Management authenticated resources such as ebooks, RefWorks and Reading lists.

Login problem fixed

It looks like the login problems are fixed, please let us know if you get any more errors.

No login to RefWorks

The current network problem means there is no login to UK Access Management authenticated resources such as ebooks, RefWorks and Reading lists.

"Which version of RefWorks would you like to export to?"

RefWorks is currently available in two versions - new RefWorks and old ("legacy") RefWorks. University of Bedfordshire has not yet switched over to the new version, so if you are trying to get into RefWorks and you get the choice, choose the legacy RefWorks option (with the orange logo).

When we do make the change, we will let you know!