RefWorks downtime Sunday 21 August 2016

RefWorks will be unavailable Sunday, 21 Aug., 3:00 a.m. through Sunday, 21 Aug., 11:00 p.m.  - the software provider, ProQuest, explains that this is to upgrade infrastructure, enhance security, and maintain reliability.

Login problems

We're once again having an issue with login to ebooks, RefWorks, Reading lists and other UK Access Management Federation resources.

Please bear with us while we try to get this fixed.

Login problems resolved.

We believe that the ongoing problems with our Access Management software have been fixed. If you have trouble logging in to resources such as ebooks, Refworks, Readinglists and other UK Access Management Federation resources, please let us know.

Login problems

We're having onging problems with our Access Management software which is preventing login Refworks as well as as ebooks, Readinglists and other UK Access Management Federation resources. The problem seems to be intermittent so if you get the error message, please try again a bit later.

RefWorks downtime Saturday 12th March 20106

On Saturday March 12, 2016,  ProQuest will be upgrading its systems infrastructure to improve performance, security, and overall reliability. All ProQuest services including RefWorks will be unavailable between 3am and 11am.

RefWorks login page confusion

RefWorks have designed a new login screen, which very unhelpfully doesn't work for University of Bedfordshire users. If you get this screen, do not attempt to login with your email and password - they won't work. Instead, use the direct link from the library catalogue to log into RefWorks, and then try exporting your references again.

We have reported our dissatisfaction with this to RefWorks, and hope that they will change it to add a login option we can use soon.

RefWorks downtime Sunday, 17 January 2016 3am - 11am

RefWorks will be unavailable between 3am and 11am on Sunday 17th January, during a systems upgrade. During this time, RefWorks and Write-N-Cite will not be available.