RefWorks login problem - blank accounts

There seems to be a widespread problem today (7th January) with users logging into RefWorks and finding their references have disappeared - this has been reported by a number of universities this afternoon and we've had a couple reported too.

If you already have a RefWorks account, and you are prompted to create a new one - don't do it. Report the problem to us and try RefWorks again later.

If your account has been affected please email us with your name and student ID number and we'll investigate with RefWorks.

RefWorks login is really confusing

RefWorks has designed their login page in a way which is really confusing for University of Bedfordshire students. You need to ignore the very obvious "Login using RefWorks Credentials" box. If try to put your details in here, you will get an error message, "Error Invalid Group Code/id, Login Name or Password combination." Instead scroll down to the "Login using Other Credentials" section, and select "My Institution's Credentials (Shibboleth)". Scroll through the list until you get to University of Bedfordshire - this link will take you to a University of Bedfordshire login page. Login here and you should get straight through to your RefWorks account.

There is a simpler way in here - this link takes you straight to our login page without having to navigate the main RefWorks page.

RefGrab-It problems

If you've been trying to use RefGrab-It, and having problems, this might be why - RefWorks say:

“Recent updates to Firefox and Internet Explorer, specifically version 24 for FF and IE 10, have affected RefGrab-It from running correctly.  These recent updates cause RefGrab-It to work sporadically in these browsers.

Our program development team is currently investigating the recent changes to these web browsers in order to find a resolution.  In the interim, you will need to either export the records from websites if available, such as PubMed, or manually enter the data into your RefWorks account.  I apologize for the inconvenience this may have caused you and we appreciate your patience as we work to resolve this issue.”

RefWorks downtime Sunday 25th August 3am -9am

RefWorks will be unavailable Sunday 25th August from 3am - 9am (UK time).

After the system maintenance has been performed, users may notice brief periods of slow response time while the RefWorks operations team carries out routine testing to verify system capacity and performance. 

Please note that this will not compromise any work in your personal RefWorks database.

Translated Write-N-Cite User Guides

RefWorks have issued their Write-N-Cite Quick Start Guide in these languages:

• Traditional Chinese
• Simplified Chinese
• French
• German
• Italian
• Japanese
• Korean
• Spanish 

 

Write-N-Cite for Mac users

There is an update to Write-N-Cite 4 (version 4.2. 1120)  for Mac users now available from the download page.  This upgrade benefits users with large accounts (>2500 references).  Users with fewer references are not required to upgrade.

Write-N-Cite - updated tools page

RefWorks have recently updated the Write-N-Cite Tools page to help provide more useful information and ensure that as many users as possible can install and run Write-N-Cite with minimal support. More information is available for download and additional links to updated help files have been included. To see these changes log into your RefWorks account, go to the Tools menu and select Write-N-Cite. On this page:

1. Do you have questions about the latest version of Write-N-Cite? See our frequently asked questions.
2. Having trouble installing the newest version of Write-N-Cite ? The installation guide might help, or you may need to check the Mac or Windows software requirements.
3. How do I log into Write-N-Cite using my UoB login? UoB uses Shibboleth  to log in to RefWorks, so you MUST copy and use this code on the Write-N-Cite login screen: