Tuesday, 28 March 2017

RefWorks import update

RefWorks import is nearly back to normal. However, you have to be logged in to RefWorks before you start the import process. If you start exporting from a database and have to log in as part of the process, it loses the references.

Monday, 27 March 2017

RefWorks problems update

RefWorks have reported that the importing problem is now fixed. However, we now seem to have an error trying to log in. Please bear with us while we try to get this sorted out.

Friday, 24 March 2017

Problems importing references into RefWorks

We're currently having problems importing references into RefWorks from other databases. This problem seems to be affecting other universities too, and we have reported it to the supplier. We will let you know when we get a solution.

Tuesday, 31 January 2017

Dawsonera technical problems yesteday

We've been told by our supplier that there were some technical issues accessing Dawsonera ebooks yesterday. These have now been fixed, if you continue to have any trouble please let us know.

Saturday, 28 January 2017

RefWorks downtime 29 January 3am-11am

During this 8-hour window, RefWorks will be unavailable. While the date and time were chosen to minimize the impact on users, ProQuest realize that some users may be affected, and  apologize for the inconvenience.  Customer access will be redirected to a webpage stating the planned maintenance times.

Tuesday, 1 November 2016

Write N Cite for different operating systems

It can be confusing installing Write N Cite on different operating systems so RefWorks have issued a summary:

The latest version of Write N Cite for Legacy RefWorks (this is the version we use) is version 4.4. This should be available to download from RefWorks and is compatible with all versions of MS Office from 2007 to 2013.

For Office 2016 on both Windows and Mac you would need to install the RefWorks Citation Manager. This works with both Legacy and new RefWorks.

The RefWorks Citation Manager is available from the Microsoft store.

To download it, from within Word, go to: Insert > Add-ins > Store and then search for RefWorks.

Select the RefWorks Citation Manager and add it by clicking the 'trust it' button.

You will then be requested to enter your RefWorks log in details before you can start using it.

Tuesday, 11 October 2016

Login problems

We are currently having some problems with login to UK Access Management authenticated resources such as ebooks, RefWorks and Reading lists.