Thursday, 20 March 2014

Update: RefWorks "Go to Page" Feature

From the RefWorks Community blog:

At the request of users, RefWorks has added a “go to page” feature to simplify the process of sorting through references. Now users have the ability to quickly jump to a specific page, and they no longer have to scroll through numerous pages when searching for references in their personal library. Simply type a page number in the box provided (e.g. page 217 seen below), and you can go directly to the page you need to view.

Monday, 24 February 2014

RefWorks mobile - not supported for University of Bedfordshire users

RefWorks do have a mobile version - RefMobile. However, it does not support Shibboleth authentication, which is what the University of Bedfordshire uses to enable you to log in with your university username and password. RefWorks have told us that they have no plans to make this available. (You can contact support@refworks.com if you have any comments to make about this.) You can still use RefWorks on your phone or tablet, but you will have to use the Desktop Version link, and then My Institution's Credentials (Shibboleth).

Monday, 3 February 2014

RefWorks downtime 16th February 3am - 11am

On 16th February RefWorks will be making some improvements to their internal systems, which will mean that access to RefWorks will be disrupted between 3am and 11am:

'During this time period RefWorks users can expect sporadic availability, including short periods of complete downtime. We anticipate that access issues and possible functionality problems will last anywhere from 3 to 15 minutes. If you experience issues with RefWorks during this maintenance window we recommend that you close your browser session, and return to RefWorks at a later time.' 

Wednesday, 8 January 2014

RefWorks back to normal

We understand that RefWorks have sorted out the problems we were having yesterday, with users finding their accounts blank. Please let us know if you have any trouble logging in to RefWorks, or if you are finding that you have lost your references.


Tuesday, 7 January 2014

RefWorks login problem - blank accounts




There seems to be a widespread problem today (7th January) with users logging into RefWorks and finding their references have disappeared - this has been reported by a number of universities this afternoon and we've had a couple reported too.

If you already have a RefWorks account, and you are prompted to create a new one - don't do it. Report the problem to us and try RefWorks again later.

If your account has been affected please email us with your name and student ID number and we'll investigate with RefWorks.

Monday, 18 November 2013

RefWorks login is really confusing

RefWorks has designed their login page in a way which is really confusing for University of Bedfordshire students. You need to ignore the very obvious "Login using RefWorks Credentials" box. If try to put your details in here, you will get an error message, "Error Invalid Group Code/id, Login Name or Password combination." Instead scroll down to the "Login using Other Credentials" section, and select "My Institution's Credentials (Shibboleth)". Scroll through the list until you get to University of Bedfordshire - this link will take you to a University of Bedfordshire login page. Login here and you should get straight through to your RefWorks account.



















There is a simpler way in here - this link takes you straight to our login page without having to navigate the main RefWorks page.

Thursday, 7 November 2013

RefGrab-It problems

If you've been trying to use RefGrab-It, and having problems, this might be why - RefWorks say:


“Recent updates to Firefox and Internet Explorer, specifically version 24 for FF and IE 10, have affected RefGrab-It from running correctly.  These recent updates cause RefGrab-It to work sporadically in these browsers.

Our program development team is currently investigating the recent changes to these web browsers in order to find a resolution.  In the interim, you will need to either export the records from websites if available, such as PubMed, or manually enter the data into your RefWorks account.  I apologize for the inconvenience this may have caused you and we appreciate your patience as we work to resolve this issue.”