YouTube tutorial: Finding full text and saving file Attachments in RefWorks

RefWorks have added this video tutorial on how to get from your references to the full text of articles, and how to add attachments to your references .

RefWorks downtime - Sunday June 15th

On Sunday 15th June ProQuest will be making some improvements to their internal systems, which will mean that all of their databases and RefWorks will not be available between 3am and 11am.

Access problem fixed

This morning's problem accessing RefWorks has now been fixed.

Please let us know if you continue to have any problems.

No access to RefWorks

The server which manages access to UK Access Management Federation resources is down, which means there is no access via UK Access Management Federation links. This includes RefWorks and all our Dawsonera ebooks. We have reported the problem and hope to have it fixed as soon as possible.

Write-N-Cite / ProQuest for Word

RefWorks have recently released an upgraded version 4 of Write-n-Cite, called ProQuest for Word. There is guidance on this on the RefWorks help site.

After you have installed it, you need to login in with a code which you will find in RefWorks under Tools, Write-n-cite.

If you have any problems, please let us know.

Update: RefWorks "Go to Page" Feature

From the RefWorks Community blog:

At the request of users, RefWorks has added a “go to page” feature to simplify the process of sorting through references. Now users have the ability to quickly jump to a specific page, and they no longer have to scroll through numerous pages when searching for references in their personal library. Simply type a page number in the box provided (e.g. page 217 seen below), and you can go directly to the page you need to view.

RefWorks mobile - not supported for University of Bedfordshire users

RefWorks do have a mobile version - RefMobile. However, it does not support Shibboleth authentication, which is what the University of Bedfordshire uses to enable you to log in with your university username and password. RefWorks have told us that they have no plans to make this available. (You can contact support@refworks.com if you have any comments to make about this.) You can still use RefWorks on your phone or tablet, but you will have to use the Desktop Version link, and then My Institution's Credentials (Shibboleth).

RefWorks downtime 16th February 3am - 11am

On 16th February RefWorks will be making some improvements to their internal systems, which will mean that access to RefWorks will be disrupted between 3am and 11am:

'During this time period RefWorks users can expect sporadic availability, including short periods of complete downtime. We anticipate that access issues and possible functionality problems will last anywhere from 3 to 15 minutes. If you experience issues with RefWorks during this maintenance window we recommend that you close your browser session, and return to RefWorks at a later time.' 

RefWorks back to normal

We understand that RefWorks have sorted out the problems we were having yesterday, with users finding their accounts blank. Please let us know if you have any trouble logging in to RefWorks, or if you are finding that you have lost your references.

RefWorks login problem - blank accounts

There seems to be a widespread problem today (7th January) with users logging into RefWorks and finding their references have disappeared - this has been reported by a number of universities this afternoon and we've had a couple reported too.

If you already have a RefWorks account, and you are prompted to create a new one - don't do it. Report the problem to us and try RefWorks again later.

If your account has been affected please email us with your name and student ID number and we'll investigate with RefWorks.