RefWorks back to normal

We understand that RefWorks have sorted out the problems we were having yesterday, with users finding their accounts blank. Please let us know if you have any trouble logging in to RefWorks, or if you are finding that you have lost your references.

RefWorks login problem - blank accounts

There seems to be a widespread problem today (7th January) with users logging into RefWorks and finding their references have disappeared - this has been reported by a number of universities this afternoon and we've had a couple reported too.

If you already have a RefWorks account, and you are prompted to create a new one - don't do it. Report the problem to us and try RefWorks again later.

If your account has been affected please email us with your name and student ID number and we'll investigate with RefWorks.