New RefWorks YouTube video - How to Import References from ProQuest when Direct Export fails

One of the easiest ways to import references from ProQuest databases is by using Direct Export, but if that should fail for any reason, try the method outlined here.

RefWorks downtime Sunday 6 May

RefWorks will be unavailable on Sunday 6 May between 3 am and 3pm while the supplier upgrades their system. While this work takes place, RefWorks services including RefMobile, RefAware, and Write‑N‑Cite will be unavailable.

Changes to RefWorks usernames

If you are a RefWorks user you will have had or will be getting an email from RefWorks telling you that your username has changed and is now the email address you used to register for RefWorks.  Try logging in with this new username and your existing password and let us know if you have any problems.

Dear RefWorks User,

We have changed your RefWorks login name to match the email address on your account. 

Your new login name is: ********@beds.ac.uk

Why did we make this change?

We’re changing the login process to eliminate the need for users to supply a Group Code – an enhancement that many users have requested. This means that have user must have a unique login name, such as their email address.

Visit the Update Profile page within RefWorks if you would like to create a different login name.

What was my old login name?  

Your old login name was: *******. You won’t need that login name anymore; however, if you have more than one RefWorks account your other login name(s) may not have changed.  

What if I still have questions?

As always, our professional support team is ready to help. You can find more information at http://www.refworks-cos.com/support/. 

Sincerely, 

RefWorks-COS Support Services